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Frequently Asked Questions
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How often do you perform website maintenance?
We offer various tiers of WordPress website maintenance plans, so you can select the one that best fits your business needs. The frequency of each part of the maintenance plan depends on which tier is chosen, but rest assured all maintenance tiers are worth the investment to ensure “peace of mind”.
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What does your website maintenance service include?
Our website maintenance service includes regular version updates to plugins, themes, and WordPress, site security & vulnerability scans, website backups, performance optimization, uptime monitoring & alerts, broken link monitoring, website health reports sent to your email, and expert technical support to ensure your website runs smoothly.
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Can you handle updates and security patches for my website?
Absolutely! We proactively handle updates and security patches to keep your website secure and up to date. This includes vulnerability scans along with updating plugins, themes, and WordPress versions to maintain optimal functionality and security.
If a vulnerability is detected that cannot be resolved from a simple version update, we will alert you and provide a custom quote to patch the security gaps.
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How do you ensure website backups and data security?
We perform regular backups of your website, storing the data securely in both on-site and cloud storage locations. Our security measures include implementing firewalls, login protections, malware scanning, and SSL encryption certificates to help safeguard your website and user data.
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Will my website experience any downtime during maintenance?
Typically, no, your website will remain online as updates occur in the background. We strive to minimize downtime during maintenance. Whenever possible, we schedule maintenance during low-traffic periods to minimize the impact on your website visitors. We take precautions to ensure your website stays online as much as possible, only going offline for maintenance when absolutely necessary.
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Can you help improve the performance and loading speed of my website?
Yes, we can optimize your website’s performance by analyzing and optimizing various factors such as caching, image optimization, code optimization, reduction of plugins, and server configuration. We can either conduct site speed optimization services as a one-time project or perform ongoing optimizations as part of our maintenance plans.